Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund.

To cancel, you can email us or write to us (see contact for details) within seven days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to Sol-Ace.co.uk, unused in its original packaging or similar packaging, together with the receipt or we can arrange collection at the cost to the consumer. You may cancel an order for services in the same way, within seven days of the date of purchase, unless the services begin sooner. If you have an Internet order query, please contact Sol-Ace.co.uk Direct on 01753 890011, or email contact. Non faulty goods returned to us after 7 days will incur a 15% restocking charge and will only be accepted at our discretion.

Faulty Goods

If your goods are faulty please refer below, or contact for further instructions.

Warranty

Sol-Ace.co.uk products are guaranteed against manufacturing defects for a minimum of 1 year. We advise that chrome and polished wheels are not used during the winter months October to February, if used during this period warranty is void. All our ex-display wheels carry no warranty or guarantee.

Alloy wheels manufacturer must establish liability in order for Sol-Ace.co.uk to warrant an alloy wheel. We would ask customers to understand the need for proper examination by the manufacturer before establishing liability.

Your statutory rights are unaffected.

Tyre Warranty

Tyre manufacturer must establish liability in order for Sol-Ace.co.uk to warrant a tyre, if a tyre is deemed warrantable by the manufacturer, then a credit will be raised, which will be in full minus a percentage of the remaining tread depth. We would ask customers to understand the need for proper tyre examination by the manufacturer before establishing liability to replace the tyre. It is not therefore possible to resolve tyre problems on the spot.

Before Fitting

We advise that you check for correct equipment, condition, fittings and tyre directions prior to external fitting. If for any reason a wheel or tyre is damaged or the incorrect size or if you think there maybe a problem, do not fit to your vehicle, do not drive on it, do not fit tyres if wheels only, contact Sol-Ace.co.uk immediately. Sol-Ace.co.uk will not be held liable for any external charges.

We advise a test fit and that you thoroughly check the alloy wheels, prior to mounting tyres for wheels only packages. Failure to include car details make, model, version, year and original tyre size at checkout may invalidate any claim (For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).